Privacy Policy

Introduction

Arbor Properties ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with us through our website, phone, email, or in person.

This policy applies to all individuals whose personal data we process, including clients, prospective clients, website visitors, and business contacts. By engaging our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact details: name, email address, phone number, residential address
• Identification information: NRIC/FIN (where legally required for property transactions)
• Financial information: income range, budget preferences (for property matching purposes)
• Property preferences: desired locations, property types, spatial requirements
• Communication records: correspondence, meeting notes, consultation summaries
• Feedback and reviews: testimonials, satisfaction surveys

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information: browser type, operating system, device identifiers
• Usage data: pages visited, time spent, navigation patterns
• Location data: approximate location based on IP address
• Cookie data: as described in our Cookie Policy

Legal Basis for Processing

Under Singapore's Personal Data Protection Act (PDPA), we process your personal data based on:

• Consent: Where you have given explicit consent for specific purposes
• Contractual necessity: To fulfil our service agreements with you
• Legitimate interests: For business operations that do not override your rights
• Legal obligations: To comply with applicable laws and regulations

How We Use Your Information

We use your personal data for the following purposes:

Service Provision

• Conducting lifestyle consultations and needs assessments
• Identifying and presenting suitable properties
• Arranging and conducting property viewings
• Facilitating negotiations and transactions
• Providing post-settlement support

Communication

• Responding to inquiries and requests
• Providing updates on your property search
• Sending appointment reminders
• Sharing relevant market information (with consent)

Business Operations

• Improving our services based on feedback
• Maintaining accurate records
• Complying with regulatory requirements
• Protecting against fraud and ensuring security

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Active client data: Duration of engagement plus 7 years (regulatory requirement)
• Inquiry data: 2 years from last contact
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months

After the retention period, personal data is securely deleted or anonymised.

Data Protection Measures

We implement appropriate security measures to protect your personal data:

• Secure, encrypted storage systems
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates
• Staff training on data protection practices
• Secure disposal of physical and electronic records

In the event of a data breach that poses significant harm, we will notify affected individuals and the Personal Data Protection Commission as required by law.

Your Rights

Under the PDPA, you have the following rights regarding your personal data:

• Access: Request information about how your data is used and obtain a copy
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for specific uses at any time
• Data portability: Request transfer of your data in a common format

To exercise these rights, please contact our Data Protection Officer using the details below. We will respond to your request within 30 days.

Third-Party Services

We may share your personal data with trusted third parties for the following purposes:

• Property listings platforms: To present properties matching your criteria
• Legal and financial advisors: To facilitate transactions (with your consent)
• Analytics providers: To understand website usage patterns
• IT service providers: To maintain our systems securely

We require all third parties to respect the security of your personal data and process it only for specified purposes.

International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data to other jurisdictions, we ensure appropriate safeguards are in place to protect your information in compliance with the PDPA's transfer limitation obligation.

Cookies

Our website uses cookies to enhance your experience and analyse site usage. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting a prominent notice on our website or contacting you directly if we hold your contact information. We encourage you to review this policy regularly.